The ordered actions that follow once a gas defect has been classified under the unsafe situations procedure.
Safeguard people first. Establish the actual risk within your competence, seek immediate technical guidance when needed, and explain the findings clearly to the responsible person.
ID: securing an unresolved immediate danger
If the defect cannot be rectified on the visit, seek permission to disconnect and seal the gas supply to the unsafe appliance or installation. Complete the danger/do-not-use label and written warning. Merely turning a thermostat down is not disconnection.
If disconnection is refused, follow the fuel-specific escalation: the natural-gas emergency contact centre for natural gas, or the gas supplier for LPG. Explain the danger and record the contact reference and time. The procedure also covers situations where the responsible person is absent; absence is not the same as an express refusal.
AR: choose the applicable route
Where turn-off removes the risk during use, seek permission, turn off under the procedure and complete the warning label and written notice. Record any refused permission or signature. An AR refusal does not automatically invoke the ID emergency-disconnection route.
Some AR installation defects cannot be made safer by turning off. For those specified cases, explain why, issue the appropriate written warning and refer to the responsible organisation. A danger/do-not-use label is not required for that route.
Leave a useful record
Record the fault, classification, action and advice. Give or leave the relevant copy and keep your record. If the user is not the owner, communicate the unsafe finding to the owner as required. A refusal to sign does not cancel the danger or prevent a warning being issued.
Assess any separate reporting duty against its criteria. A safety classification alone does not make every case automatically RIDDOR-reportable.
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